Shipping policy

Our Promise to Your Spiritual Journey

Welcome to RENBEADS (http://renbeads.com), your sacred sanctuary for carefully crafted mala beads, blessed amulets, and meaningful bracelets. Each item is imbued with spiritual significance, and we are honored to guide them from our hands to your heart. Our Shipping Policy is designed with mindfulness and care to ensure your sacred treasures arrive safely, securely, and with reverence.

Order Processing Timeline

Every order at RENBEADS is prepared with intention and respect. Our process includes:

  • Order Verification: Confirming your details to ensure accuracy.

  • Quality Inspection: Ensuring each bead, amulet, or bracelet meets our high standards.

  • Thoughtful Packaging: Securing your items in protective materials to preserve their sanctity.

We aim to dispatch your order to our fulfillment team within 1–3 business days from the date of purchase. During peak periods, such as festive seasons or significant spiritual occasions, processing may take slightly longer due to increased order volume. We deeply appreciate your patience and will notify you via email or phone if any significant delays occur, ensuring transparency and care.

Shipping Duration

Once your order leaves our fulfillment center, the shipping duration depends on your chosen delivery method:

  • Standard Shipping: Typically arrives within 3–5 business days.

  • Expedited Shipping: For faster delivery, arriving within 1–2 business days.

These timeframes are estimates and may vary due to holidays, high order volumes, or unforeseen circumstances like weather or carrier delays. We’ll keep you informed of any notable updates to ensure peace of mind.

Total Estimated Delivery Time

The total delivery time combines processing and shipping:

  • Standard Delivery: 4–8 business days (1–3 days processing + 3–5 days shipping).

  • Expedited Delivery: 2–5 business days (1–3 days processing + 1–2 days shipping).

We strive to deliver your sacred items promptly, but external factors may occasionally affect these timelines. You’ll receive updates if any delays arise.

Shipping Costs and Eligibility

We are privileged to serve spiritual seekers across Australia, Canada, the United States, and select international destinations. Our shipping fees are thoughtfully structured to ensure accessibility while maintaining reliable delivery:

  • Free Shipping: Complimentary for orders of $60.00 or more, as a gesture of gratitude.

  • Standard Shipping: A flat rate of $5.00 for orders under $60.00.

  • Expedited Shipping: Available for all orders at $10.00, ideal for urgent spiritual needs.

Shipping costs are calculated at checkout based on your order total and selected delivery method. While we aim for timely delivery, external factors like customs processes (for international orders) or carrier delays may occasionally impact arrival times.

Shipment Notification and Tracking

Once your sacred items are entrusted to our shipping partners, you’ll receive a Shipment Confirmation email with a unique tracking number. This allows you to follow your order’s journey from our fulfillment center to your doorstep. Tracking typically activates within 24 hours of dispatch. If you don’t see the email, please check your spam or promotions folder, or contact us for assistance.

Handling Delivery Issues

We take great care to package your items securely, but RENBEADS is not liable for loss or damage during transit. If your order arrives damaged—e.g., a frayed bracelet, cracked bead, or incorrect item—please:

  1. Contact the Shipping Carrier: Initiate a claim with the carrier, retaining all packaging and the item in its received condition to support the process.

  2. Notify Us: Reach out to info@renbeads.com immediately, and we’ll assist with next steps, such as arranging a replacement or refund, based on availability and your preference.

Keeping damaged packaging (e.g., a crushed box) helps clarify the cause and supports your claim.

Lost or Delayed Shipments

If your order doesn’t arrive within the expected timeframe:

  1. Check Tracking: Use your tracking number to monitor the status.

  2. Contact Us: If the package is delayed or lost, reach out within 30 days of your order date. We’ll work with the carrier to investigate and resolve the issue.

Refunds or replacements for lost shipments are subject to carrier confirmation and at our discretion. We’re committed to supporting you through the process with care.

International Shipping Considerations

For international orders, please note:

  • Customs and Duties: Additional fees, such as customs duties or taxes, may apply depending on your country’s regulations. These are the responsibility of the recipient.

  • Delivery Times: International shipments may take longer due to customs processing. We’ll provide tracking to keep you informed.

Contact Us

We’re here to support you with warmth and dedication. For any questions or assistance with your shipment, please reach out:

📧 Email: info@renbeads.com
📞 Phone: +1 (703) 621-8745
🏠 Address: 9034 Roaring Spring Loop,Bristow, VA 20136,United States

Your trust in RENBEADS is a sacred bond. From the moment you select your mala, amulet, or bracelet to its arrival in your hands, we are committed to honoring your spiritual journey with care, respect, and mindfulness.

With gratitude,
The RENBEADS Team