Return policy

Our Commitment to Your Spiritual Journey

At RENBEADS (http://renbeads.com), every mala, amulet, and bracelet is thoughtfully selected to bring peace, protection, and spiritual harmony to your life. We understand that each piece carries deep meaning, and if your sacred item doesn’t fully resonate with your intentions, we’re here to support you with a compassionate and seamless return process. Our return policy is designed with kindness, clarity, and respect to ensure your experience aligns with your spiritual path.

90-Day Peace of Mind Return Window

We offer a 90-day return period starting from the date your order is delivered. This generous timeframe allows you to connect with your purchase and decide if it’s the right fit for your spiritual journey. If the item doesn’t meet your expectations or preferences, you may initiate a return within 90 days, and our team will guide you with care and understanding.

Conditions for Eligible Returns

To maintain the sanctity and integrity of our sacred products, returned items must meet the following conditions:

  • Unworn and Unused: The item must be in its original condition, free of wear, dirt, stains, or damage.

  • Original Packaging: Must include all blessing bags, storage pouches, or other packaging provided.

  • Tags and Accessories: All original tags and accompanying items must remain attached.

  • Proof of Purchase: Please provide your order confirmation, receipt, or order number.

How to Initiate a Return

Our team will respond within 1 business day with a prepaid return shipping label and detailed instructions for securely packaging your item. Please note that returns without prior approval cannot be processed, so we kindly ask you to reach out before sending your item back.

Inspecting Your Sacred Item

We encourage you to examine your item with care upon receipt. If you notice any manufacturing defects, shipping damage (e.g., broken beads or loose components), or an incorrect item, please contact us immediately at info@renbeads.com. We’ll promptly arrange a replacement or full refund, based on availability and your preference, to ensure your peace of mind.

Non-Returnable Items

To preserve the sanctity and fairness of our offerings, the following items are not eligible for return:

  • Final Sale or Clearance Items: Products marked as non-returnable, including promotional or discounted items.

  • Worn or Damaged Items: Items showing signs of wear, customer-caused damage, or missing components.

  • Returns Without Proof of Purchase: Orders lacking order confirmation or receipt.

  • Late Returns: Items returned after the 90-day window, unless covered by our warranty.

Refund Process

Once your return is approved, we’ll ensure a smooth and transparent refund process:

  1. Submit Your Request: Contact us at info@renbeads.com to initiate your return.

  2. Return Your Item: Use the provided prepaid shipping label to send the item back securely.

  3. Inspection: We’ll inspect the return within 3 business days of receipt to confirm it meets our conditions.

  4. Refund Issued: If approved, your refund will be processed to your original payment method, and you’ll receive an email confirmation.

For non-quality-related returns (e.g., a change of heart), the item must be in pristine condition. Refunds may be denied or adjusted if the item shows signs of damage, wear, or missing components.

Partial Refunds & Special Cases

In certain cases, we may issue a partial refund, such as:

  • Minor Wear: If the item shows slight signs of use but is otherwise intact.

  • Customer-Caused Damage: For damage not attributed to RENBEADS or shipping.

  • Warranty Returns: Late returns within the warranty period may incur shipping fees.

We’ll communicate any refund adjustments clearly and work with you to find a fair resolution.

Warranty Coverage

We stand behind the quality of our sacred items with a 90-day warranty for defects under normal use. If your item develops a quality issue within this period, please contact us to submit a warranty claim. For damage caused by misuse, accidents, or excessive wear, the customer is responsible for return shipping costs. All warranty claims must be submitted within 90 days of delivery.

Lost or Damaged Returns

To ensure a smooth return, please retain your shipment tracking information. While RENBEADS is not responsible for returns lost or damaged in transit, we’ll assist you in coordinating with the carrier to resolve any issues. For high-value items, we recommend adding insurance to your return shipment for added protection.

Our Promise to You

Your trust is sacred to us, and we’re here to support your spiritual journey with integrity and care. If you have any questions about our return process or need assistance, please don’t hesitate to reach out:

📧 Email: info@renbeads.com
📞 Phone: +1 (703) 621-8745
🏠 Address: 9034 Roaring Spring Loop,Bristow, VA 20136,United States

May every bead, amulet, and bracelet you choose bring you peace, protection, and spiritual harmony. Thank you for entrusting RENBEADS with your sacred journey.

With gratitude,
The RENBEADS Team